worxpertise and Uniphore partner to offer AI-powered business solutions to enterprises

worxpertise, a digital business solutions company announced a partnership with Uniphore, a leader in Conversational Automation to provide intelligent business solutions to enterprises. The partnership will enable worxpertise to implement Uniphore’s platform for clients in India, Australia, New Zealand, and the US.

Under the agreement, worxpertise will deploy Uniphore’s interaction analytics solution, U-Analyze, for client contact centres to drive agent performance and transform customer experiences with rapid solutions derived from real-time insights.

Using Uniphore’s AI (Artificial Intelligence) and NLP (Natural Language Processing) capabilities, worxpertise’s clients will have access to quality monitoring of and listening to 100% of customer conversations, deliver smarter quality management, drive compliance, boost revenue and reduce customer churn.

“The rapid changes in today’s business landscapes have brought on increased need for innovative CX capabilities, and an urgency to act on customer demands in real-time,” Gokul Gopalakrishnan, Business Head, Asia, Uniphore said.

worxpertise will also offer additional solutions from Uniphore’s platform, including AI powered intelligent conversational self-service options, real-time assistance for agents during and after-call with automated actions such as summary creation and call categorization to lower the average handle time (AHT); and provide frictionless and ongoing agent verification.

“We are excited to partner with Uniphore to bring intelligent contact centres to our clients. An AI-powered contact centre delivers extraordinary customer experience every time and, ultimately for our clients, enhances the customer lifecycle value. We have always focused on creating strategic business advantage for our clients, and from that perspective, this partnership is a natural fit,” Rajiv M Gupta, MD and Founder, worxpertise Group said.

This partnership is in line with worxpertise’s focus on deploying emerging technologies to serve its clients and help them attain a competitive advantage in a dynamic business environment.