What is Indosat expecting from its OSS transformation?

TOKYO: In a bid to improve business agility and support new services, Indosat, one of the largest telecommunications services and network providers in Indonesia, has undertaken large scale OSS transformation.

Indosat offers mobile and fixed telephony as well as Internet and data services to millions of customers across Indonesia.

It has signed on NEC and NetCracker Technology for this enablement. As per the agreement, in collaboration with NEC Indonesia, NetCracker will deliver its OSS solution on the NetCracker Framework. The platform will comprise NetCracker products like resource inventory, discovery and reconciliation, network planning and design, service order management, service activation, service information management, service inventory, service problem management and product information management.

"NetCracker's consolidated OSS solution will provide us with a number of critical advantages, including a reduction in the cost, ability to maintain numerous platforms and augment customer experience by acquiring better insight into customer- and network-facing operations," said John Martin Thompson, Director & Chief Technology Officer, Indosat.

NetCracker will offer professional services during the OSS transformation including analysis, design, configuration, integration and operational support. It will also migrate data from existing in-house sources and networks to the new OSS solution.

Takayuki Kano, President Director, NEC Indonesia. "The new OSS environment we are providing will enable Indosat to achieve more efficient operation of their assets and to simplify internal processes, while shortening the time to deliver the required services to market."