Twitter Seva service for Indian telecom, postal sector complaints

Indian Government has launched Twitter Seva service to address the complaints and concerns of the public and other stakeholders in the telecom and postal sectors. The initiative was launched by Minister of State for Communications (Independent Charge) Manoj Sinha and the Twitter handle to lodge complaints and concerns is @manojsinhabjp.

Launching the service, Sinha said that it is in tune with Prime Minister Narendra Modi’s vision of “minimum government, maximum governance” and through this live communications platform government can provide a transparent, clean and responsive and accountable administration.

Lodge complaints against any telecom operator & Department of posts at my Twitter handle @manojsinhabjp .pic.twitter.com/yvTJkkzakj

— ManojSinha (@manojsinhabjp) August 2, 2016

Once the complaints have been lodged, Telecom Ministry and Department of Post will compile a list from the Twitter Seva and categorize them into immediate, mid-term and long-term complaints.

The minister also acknowledged that the challenge is huge as India has the biggest postal network in the world and the number of mobile phones subscribers had already crossed 1 billion in January this year. “Therefore, we are aware that complaints are going to pour in from across the country and in great numbers. But I would like to assure you that the Ministry will rise up to this challenge,” he added.

He also said there are chances that the Twitter Seva may be misused by some rogue elements but he expressed hope that Twitter authorities will take care of the same.