TRAI to address quality of service of mobile voice and data

The Telecom Regulatory Authority of India (TRAI) is planning to start consultation on quality benchmark for voice and data services in a fortnight, after most operators failed to meet service quality benchmark in its frequent call drop test.

At present, the tolerance limit for call drops is 2 per cent which means 98 percent calls made on a network in a quarter should be completed and not get disconnected automatically.

Telecom operators have contested the tests and said they are compliant to benchmark at overall circle level and that Trai’s test does not give correct picture of their network performance.

Trai Chairman R S Sharma had earlier said the regulator will look at monitoring network performance at tower level for which a system is in the works. Earlier this month, Trai had launched an application to help consumers check real-time Internet speed on their handsets and report the same to the regulator.

Trai will leverage the data collected from subscribers to fix new QoS norms for data services.