Staff and skills shortage holding back IoT efforts in enterprises

BANGALORE, INDIA: More than 40 percent of organizations expect the Internet of Things (IoT) to transform their business or offer significant new revenue or cost-savings opportunities in the short term (over the next three years), rising to 60 percent in the long term (more than five years), according to a recent survey by Gartner, Inc.

"The survey confirmed that the IoT is very immature, and many organizations have only just started experimenting with it," said Nick Jones, vice president and distinguished analyst at Gartner.

Even respondents who expect the IoT to have a significant or transformational impact are often working for organizations that haven't established clear leadership.

"Only a small minority have deployed solutions in a production environment. However, the falling costs of networking and processing mean that there are few economic inhibitors to adding sensing and communications to products costing as little as a few tens of dollars. The real challenge of the IoT is less in making products 'smart' and more in understanding the business opportunities enabled by smart products and new ecosystems," said Jones.

The survey found that less than one-quarter of survey respondents has established clear business leadership for the IoT, either in the form of a single organizational unit owning the issue or multiple business units taking ownership of separate IoT efforts.

Attitudes toward the IoT also vary widely by industry. For example, board of directors' understanding of the IoT was rated as particularly weak in government, education, banking and insurance, whereas the communications and services industries scored above-average ratings for senior executive understanding of the IoT.

"Obtaining staff and skills is another major inhibitor for many respondents, particularly those who expect the IoT to be transformational because they are likely to need sophisticated skills relatively urgently,"said Jones.

"Organizations need executives and staff to understand the potential of the IoT if they're going to invest in it," said Steve Kleynhans, research vice president at Gartner.

"While a single leader for the IoT is not essential, leadership and vision are important, even in the form of several leaders from different business units. We expect that over the next three years, more organizations will establish clear leadership, and more will recognize the value of some form of an IoT center of excellence because of the need to master a wide range of new technologies and skills."