/ciol/media/agency_attachments/c0E28gS06GM3VmrXNw5G.png)
Follow Us/ciol/media/post_banners/wp-content/uploads/2015/10/ID-100370626.jpg)
BANGALORE, INDIA: Salesforce has introduced the next generation of Service Cloud customer service platform, with new capabilities.
Established companies often have inflexible, legacy customer service systems, making it difficult and costly to improve existing support channels or add new ones. Smaller companies are also often forced to make trade-offs between selecting a lightweight helpdesk for their immediate needs, as opposed to a more robust solution that can scale for future growth.
The new Service Cloud addresses the needs of today’s consumer, who increasingly expect service experiences that are fast, personalized and available through their preferred channels.
Now companies can easily configure and set up Service Cloud for their organizations in a single day. And wIth Trailhead, Salesforce’s online, gamified learning platform, anyone can take one of the 20+ free, guided modules to learn how to deploy, configure and customize Service Cloud.
With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud.
In addition, a new Lightning Service Console adds several new capabilities that boost agent productivity, and a new Service Cloud Mobile app for iOS and Android empowers agents to provide exceptional customer service from anywhere.
“The flexibility of Salesforce Lightning and the Service Cloud platform enables us to move quickly and break down technological barriers, so our customers can focus on what matters most for them—delivering truly differentiated service to their customers,” said Mike Rosenbaum, EVP, CRM Apps, Salesforce.
Service Out-of-the-Box, Lightning App Builder for Service, Lightning Service Console, Federated Search and Case Kanban view are available at no additional cost with any edition of Service Cloud.
Service Cloud Mobile app for iOS and Android is also expected to pilot in the second half of 2017 at no additional cost with any edition of Service Cloud.