[Merger] Exotel and Ameyo to form the largest customer engagement cloud platform

Exotel is one of Asia's largest cloud communication platform. Ameyo is one of Asia's largest contact centre platform. The companies have announced a merger today. The merger creates the largest customer engagement cloud platform in the emerging markets. It will have a presence in 60 countries and an ARR of 40 million USD.

Speaking about the merger, Shivakumar Ganesan, CEO & Co-founder of Exotel, said, "The pandemic has accelerated the market's need for a customer engagement cloud platform that can handle the changing work environment. Enterprises want a single platform that will be able to handle their customer interactions and effectively so. Joining hands with Ameyo helps us meet the demands of the emerging markets much faster."

He further added, "We've always wanted to build the best enterprise contact centre software. Ameyo already has one of the best enterprise contact centre software. We loved their people and the similarity in vision. So, joining hands with them makes perfect sense. With Exotel's platform reliability & Ameyo's contact centre functionalities, Enterprises will now find everything they need to move their customer engagement to the cloud in one place."

Ishwar Sridharan, COO of Exotel said, "We are excited about creating India's first vertically integrated B2B carrier. Communications is moving to the cloud, and Exotel's vision is to lead the cloud migration."

About the merger

Over 500 of the largest enterprises in India use either Ameyo or Exotel. Nearly 100 of them currently use both including the largest banks in India, Urban Company, Byju's, Ola, Swiggy, etc. Ameyo's co-founder, Sachin Bhatia will transition into a new role as the CEO of Ameyo. He will also join the board of Exotel. The other two co-founders of Ameyo, Bishal Lachhiramka and Nayan Jain, and investors Forum Synergies will exit the company. The duo also mentioned that moving enterprises to the cloud to enable smart customer data usage was the goal.

Sachin Bhatia, CEO of Ameyo said, "I would like to thank my co-founders Bishal and Nayan for helping build and scale Ameyo to over 450 employees serving over 2,000 customers across 60+ countries." He further added, "The customer engagement cloud platform is a really large market opportunity. The combination of Exotel and Ameyo creates the largest player in emerging markets. Customers would soon be able to unify their customer data and move towards AI to improve customer experience and personalisation."

Indigoedge and Zanskar were the advisors to Exotel and Ameyo respectively on the merger.