Knowlarity integrates its cloud telephony offerings with Freshworks Inc.

Furthering its dominance in the CRM and business communications facilitation segment and associating with its premium players, Knowlarity, the leading cloud communications provider across emerging markets, recently partnered with Freshworks Inc. one of the most rapidly growing SaaS companies in the customer engagement space. Knowlarity’s flagship product, SuperReceptionist, is now integrated with Freshdesk Mint.

Once installed, SuperReceptionist brings in the cloud telephony features of Knowlarity into Freshdesk Mint. The app is available for download and can be directly installed inside Freshdesk from the Freshdesk Marketplace.

SuperReceptionist enables businesses to communicate with their customers with extreme ease by having a built-in phone system that can be accessed without ever leaving the helpdesk.

Commenting on the association, Knowlarity COO and CTO Ajay Shrivastava said, “Considering the rapid evolution of web and software technology, it has become necessary to rethink product development in a way that aligns itself with the massive technological possibilities of today. It gives us great pleasure to associate with Freshworks Inc., a brand renowned for its focus on innovation, and power the latest Freshdesk Mint Experience with our built-to-suite communication tools. We believe Knowlarity’s products fit in perfectly with the vision of the Freshworks team as they attempt to redesign their entire Freshdesk product suite to further facilitate their clients in achieving impeccable customer support.”

Rajiv Ramanan, Head - Marketplace Business at Freshworks further elaborated, “Over the years, Freshdesk has been making customer support operations easier for businesses. In a bid to further enhance our product’s adoption, we are happy to have Knowlarity’s SuperReceptionist on board to bring their enhanced cloud telephony services into Freshdesk and deliver a seamless experience for our customers”

Some of the features of SuperReceptionist for Freshdesk integration are:

- Answer calls and make calls to customers from Freshdesk with one click.

- Create or Link tickets with phone numbers

- Record calls and attaches them to tickets automatically once done.

- Add notes while on call which will then be added to the tickets created

- Direct incoming calls from customers to respective agents

- Track outbound calls

This association will help businesses provide a seamless experience to their customers with the blend of cloud telephony and customer support. Knowlarity’s products have enabled businesses to develop and deploy a cohesive communicational experience across platforms and have substantially enhanced the efficiency of operations across customer support, backend, internal communication, data analysis and measuring agent productivity.