Job Post: CISCO is hiring Technical Support Engineer for Bangalore Location

Cisco Systems is an American MNC tech conglomerate. The company has headquarters in San Jose, California, in the centre of Silicon Valley. Cisco develops, manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products. Currently, it is inviting applications for Technical Support Engineer-TAC Engineer - Security Firewalls at Cisco, Bangalore.

The role is easy to apply, via LinkedIn.

What you will do?

• Provide Tier4 level consultation/troubleshooting complex and rare network topologies with mixed media protocols to Large Enterprise Cisco customers on voice and video technologies.

• Work on complex problems where analysis of situations requires an in-depth evaluation of factors.

• Provide systems/product training to customers and contributing to building a knowledge base for customer support and internal partners.

• Focal point for high impact, large account problem resolution.

• Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product.

• Interacts across HTTS(High Touch Technical Services) teams and development teams at peer level.

• Interacts with Technical leaders / Development partners within Cisco and with customer end technical leads.

Qualifications

• 6-14 Yrs of experience in Cisco Security Technologies like Firewall, VPN, AAA and Firepower

• Expertise in troubleshooting complex Security related issues.

• Excellent knowledge of Cisco ASA, Firepower, ISE

• Customer-facing experience is mandatory.

• Good communication skills and the ability to convince and build a social relationship.

• Ability to work with a multi-functional and geographically diverse team is expected.

• CCIE Security – Mandatory.

• Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment.

• Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations.

How to apply?

To apply for the job post, create a good LinkedIn profile and have an updated resume. The resume should revolve around your capabilities that the job wants. Here is the link where you can apply. The role is of Mid-Senior level.