Infosys launches new artificial intelligence platform 'Nia' to solve business problems

USA: Building on the success of its first-generation AI platform, Infosys Mana, and its Robotic Process Automation (RPA) solution, AssistEdge, for which Infosys has 50+ clients and 150+ engagements across all industry sectors, Infosys has now launched Nia, the next-generation Artificial Intelligence Platform.

Infosys’ first-generation AI platform was about IT, simplification, efficiency and cost. Capabilities included socialization of organizational knowledge, deep analytics, service automation, automated incident root cause analysis and others.

The next generation platform, Infosys Nia, tackles business problems such as forecasting revenues, forecasting what products need to be built, understanding customer behavior, deeply understanding the content of contracts and legal documents, understanding compliance, and fraud.   

Infosys Nia converges the big data/analytics, machine learning, knowledge management, and cognitive automation capabilities of Mana; end-to-end RPA capabilities of AssistEdge; advanced, high-performance and scalable machine learning capabilities of Skytree; and optical character recognition (OCR), natural language processing (NLP) capabilities and infrastructure management services.

As a unified, flexible, and modular platform, Infosys Nia enables a wide set of industry and function-specific solutions and allows customers to build custom experiences to suit their business needs.

Dr. Vishal Sikka, Chief Executive Officer, Infosys, said, "We have seen tremendous adoption, and indeed, a massive embrace of Mana by our clients, particularly in leveraging Mana to improve service delivery and drive efficiencies and cost performance through automation. But we could clearly see that there was much more potential, an unlimited potential, in bringing AI to our clients’ most sophisticated and complex business problems, as they work toward a vision of bringing technology to every aspect of their businesses."

Infosys Nia can help clients solve a wide variety of business problems. For example,  

Infosys Nia can improve order-to-cash process by creating a real-time risk profile to customize the collection strategy, expedite resolution of disputes, predict anomalies, prevent disputes, and enablebetter visibility and forecasting of cash flow to reduce days sales outstanding (DSO).

Infosys Nia can predict variability in manufacturing and material cost, while also reducing product development cycle times.

Infosys Nia can create knowledge models of multiple, complex labor contracts with an on-demand, self-service conversational interface to operationalize the knowledge.

Infosys Nia can create a customer genome based on internal and external data sources to help develop targeted messaging, accurately identify upselling and cross-selling opportunities, offer personalized solutions, and improve customer satisfaction. 

"Nia, the next generation of our AI platform now takes our purposeful approach to AI, one in which technology serves to amplify people and empowers them to work in new ways, to new heights. When we bring this together with our unmatched ability to educate and train in AI techniques and emerging technologies, we now have the platform, the services and the skills, to deliver new unprecedented value to our clients,” added Sikka.