Haptik builds a unique chatbot to fight against cyber-harassment

In a bid to fight against ever-increasing cases of cyber-harassment, Haptik has built a unique chatbot for Akancha Against Harassment (AAH) website that will give basic information with regards to cyber safety and inform people about upcoming workshops.

‘Akancha Against Harassment’ is India’s largest social impact campaign to raise awareness about cyber harassment. Their website AkanchaAgainstHarassment.com is a trusted go-to resource for all the information and guidance on cyber safety.

AAH has to its credibility, support from various state/city police for any complaints coming from their respective regions. For example, Uttar Pradesh has a Women Power Line- 1090. This anti stalking helpline for women & children has handled about 1.5 crore calls in last 4 years & successfully closed over 98 percent complaints.

In their continued commitment & collaboration with AAH, any serious complaints from Uttar Pradesh triggered on chatbot will immediately get shared with the senior police officers of the state. They will then address the same at local level. This helps build a robust ecosystem for AAH chatbot. AAH is working with several other state law enforcement authorities to extend this circle of support.

"This chatbot powered by Haptik serves the purpose of providing information, guiding victims through the first steps of intervention, redirecting them to the right resources & I personally speak to any victims who may trigger an SOS on it. It’s my constant endeavour through AAH to educate & empower people about cyber safety, how to approach the police, basic rights, Indian laws & more," said Akancha Srivastava, Founder, AAH.

Haptik says that it has developed the chatbot to further support AAH’s efforts, and make it easier for people to ask questions and get answers to sensitive cyber safety issues. They hope this chatbot helpline will help reduce some of the fear that has been instilled in people about interactions on the Internet.