Gnani.ai launches voice biometrics software

Gnani.ai a conversational AI and voice security domain announced the launch of its home-grown voice biometrics software armour365. The biometric solution caters to new and emerging risks in fraud prevention and information security.

The solution is equipped with features like “anti-spoof layer”, “replay attack detection” and “one enrollment” and CX for industries such as Contact Centers, Banks, Defence, Healthcare, etc. The applications ranging from omni-channel customer authentication to secured access to sensitive devices.

Biometrics is the measurement and statistical analysis of people's unique physical and behavioral characteristics. The technology is mainly used for identification and access control or for identifying individuals who are under surveillance.

Voice biometrics is a convenient and secure method of authenticating a speaker's identity using just a few words. It can be used for customer service where it can authenticate the identity of a customer when they are calling us by comparing the current call with a previous one.

“Voice biometrics can be a blessing in disguise for contact center and infosec leaders battling fraud and data theft through various communication channels. With a response time of <500 milliseconds it can replace error-prone and legacy authentication methods like PINs and passwords to realize the potential of voice biometrics being truly contactless,” Ganesh Gopalan, Co-founder and CEO, Gnani.ai, said.

Gnani.ai plans to host the offering on major cloud marketplace platforms for customers and developers to take advantage of competitive pricing and ease of accessing the solutions through APIs.