Chatbot at YES BANK crosses 10,000 Transactions

MUMBAI, INDIA: YES BANK has announced that YES TAG – what it calls as India’s 1st Chatbot-based banking app has crossed the mark of 10,000 Transactions. YES TAG was launched recently by YES BANK and offers a ‘conversational smart banking’ experience.

The bank explains that customers can download YES TAG and enjoy seamless Chat Banking on five messaging platforms: Facebook Messenger, Twitter, Skype, Telegram and WeChat. YES TAG app enables the chat bot to perform easy, anywhere and anytime banking. For instance, users can simply launch Facebook Messenger app from YES TAG and send ‘BAL’ to the YES BANK bot to know their account balance. Customers can also check their recent transactions, do a fixed deposit enquiry, request a cheque book and much more. The Chatbot based YES TAG can even transfer funds instantly to registered beneficiaries, it added.

The YES TAG bot on Facebook Messenger is trained to understand banking requirements and responds by giving these banking services options for users to choose from. The service is completely secure as financial transactions need to be authenticated by a six digit ‘social security code’ set by the user at the time of registration. There is also no need for users to remember any short-code or commands to interact with this truly customer-friendly bot, as per what the bank stated further.

"A unique benefit of this bot is that user does not need to open or login into a separate app for carrying out banking transactions. YES TAG enables users to access banking service from any of the five chat platforms – be it while chatting with friend(s) on Facebook Messenger or tweeting on Twitter; or even while on a Skype call with a distant relative!"

Ritesh Pai, Senior President & Country Head, Digital Banking, YES BANK, said, “We want to give our customers a personal concierge that gets all banking tasks done. YES TAG’s smart bot will soon recharge customers’ mobile/DTH, hotlist cards, register for e-statements, and even pay their bills.”

YES BANK is also working on developing advanced artificial intelligence and multi-lingual proficiencies for these services. The Bank is set to enhance capabilities of its chatbot to lead customers all the way to the nearest YES BANK branch or ATM should they need assistance, even after befriending this intelligent bot on the app-store, it informed.