BCP PlayBook: Tesco put people at the heart of its COVID-19 resilience plan

The COVID-19 crisis has hit businesses harder than ever before. Although many large companies had a Business Continuity Plan (BCP) in place that they can fall back on in case of emergencies, but they fell short of expectations during this unprecedented crisis. In fact, sustaining the Business Continuity amidst the lockdown, social distancing, adapting to the 'New Normal' of remote work didn't quite go without hiccups for organizations across India.

Through the CIOL 'BCP PlayBook' series, we will try to give you a glimpse into the strategic Business Continuity Plans of various organizations across industries including the plan, the execution, the benefits they got from their updated BCP initiatives.

Today, we will take you through Tesco Business Services' BCP initiatives.

In the video below, Sumit Mitra, CEO, Tesco Business Services & Tesco Bengaluru tells how Tesco has created a shared purpose of 'feeding nations' and uninterrupted business operations by keeping its people at the heart of its BCP strategy.

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(Please click on the image to watch the video) 

Tesco, being one of the largest food retailers in the world, the concept of 'Resilience' did come with an added responsibility of feeding nations for the company and where they operate.

Tesco's sales volume both offline and online increased dramatically during the COVID-19 crisis. Especially online shopping doubled to 1.2 million customer orders per week. In early March, 52,000 of Tesco employees either fell sick or self-quarantined themselves.

To support the business, the company had to hire 48,000 new employees and train them for various roles.

As Tesco Bengaluru happens to be the backbone supporting the Tesco Business worldwide, it had to gear up and tackle this unprecedented situation quickly. Almost 70-80 percent of its workforce in India were enabled to work from home by mid-March. Several measures were taken to ensure their wellbeing while they were working from home.

Key Benefits:

Scaling operational efficiency

Streamlining people and processes to keep up with the rising demand

Ensuring employee comfort and wellbeing

"Covid, or no Covid, BCP is important to build resilience"  

Also Read: 

https://www.ciol.com/bcp-playbook-digital-helped-happiest-minds-attain-highest-ever-nps-amid-disruptions/