BCP PlayBook: ITC Infotech fights COVID-19 disruption with 'BCP Cockpit'

The COVID-19 crisis has hit businesses harder than ever before. Although many large companies had a Business Continuity Plan (BCP) in place that they can fall back on in case of emergencies, but they fell short of expectations during this unprecedented crisis. In fact, sustaining the Business Continuity amidst the lockdown, social distancing, adapting to the 'New Normal' of remote work didn't quite go without hiccups for organizations across India.

Through the CIOL 'BCP PlayBook' series, we will try to give you a glimpse into the strategic Business Continuity Plans of various organizations across industries including the plan, the execution, the benefits they got from their updated BCP initiatives.

Today, we will take you through ITC Infotech's BCP initiatives.

In the video below, Sudip Singh, MD & CEO, ITC Infotech tells about the company's BCP strategy and the solution they created especially for this purpose:

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(Please click on the image to watch the video) 

ITC Infotech enabled almost 99 percent of its 10,000-odd workforce to work from home from day one of lockdown in India. The company built a 'COVID-19 BCP Cockpit' solution to provide business leaders and the operations teams with a dashboard for real-time and integrated visibility into day-to-day business operations across various metrics and KPIs for real-time decision making.

Key Benefits:

The solution provides real-time visibility into:

Resource allocation

Employee productivity

Delivery status

Services and support

"Covid, or no Covid, BCP is important to build resilience"