[24]7.ai eases time and cost barriers to chatbot adoption

USA: The intent-driven customer experience solutions provider, <24>7.ai has announced a fixed price offer for large companies to deploy enterprise-ready chatbots in just 60 days. The offer eliminates barriers to AI and enterprise chatbot adoption by providing a clear-cut, low-risk way to get started.

<24>7.ai deals with more than 200 million virtual agent inquiries annually. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.

The company’s flagship product, <24>7 AIVA is a virtual agent (chatbot) thinks, talks and acts like a company’s human agent. As a conversational virtual agent, <24>7 AIVA leverages AI and integration into a company’s enterprise systems to interpret vague wording and multi-part questions. AIVA knows how to respond to a sudden change of topic and can ask clarifying questions to determine intent. If needed, the virtual agent smoothly transfers to an already informed human agent, so customers never have to repeat the same information.

The offer includes a blend of both virtual agents (chatbots) and digital chat agents, which are human agents specially trained to optimize chats and supervise the chatbots. Companies can choose from two low-cost options:

-$400,000 includes 30 digital chat agents for 60 days

-$250,000 includes 15 digital chat agents for 60 days

Each option includes a workshop with the client that focuses on analyzing data from at least 50,000 chats processed during the 60-day period. At the end of that time, <24>7.ai will provide recommendations for further customer journey automation.

“With this offer, companies don’t need to waste time doing an RFP,” said Scott Horn, chief marketing officer of <24>7.ai “Instead, they can learn by doing in an all-in-one package that sets them up for success.”