Need info. on exchanging Rs 500 & Rs 1000 notes? Ask a bot on FB Messenger

MUMBAI, INDIA: With the government  scrapping the Rs 500 and Rs 1000 notes, there is a huge information deficit amongst people on how they can exchange their old currency with the new one. While newspapers have written extensively on the topic, for a lot of people getting simple and actionable info at their fingertips is still a challenge.

To solve this problem, bot builder platform, Gupshup has come out with a Facebook Messenger based bot called “New Money” that is focused on providing actionable info. regarding currency exchange.

“The demonetization, while good for the country, is also causing a temporary inconvenience. To help citizens understand and adjust to these changes, we have launched a chat bot that explains the details in a simple conversational interface. This is a new way to explain the new money,” said Beerud Sheth, CEO of Gupshup.

“New Money” explains the entire process of demonetization of currency and the reasons behind it. It even enables people to go deep and understand the issue in detail if they wish to.

At the same time, it can provide quick actionable answers to queries like how does one exchange the notes, deadlines involved, ID proof required, where can old currency be used, ATM withdrawal limits, online transactions, what to do if the daily withdrawal limit is less for one’s usage, if one will have to go to bank in person to exchange of if they can send an ally – and a lot more.