EY and CustomerXPs to prevent fraudulent transactions

BANGALORE, INDIA: EY and CustomerXPs has announced a new alliance to assist companies with the detection, prevention and management of fraudulent transactions and activities across multiple business lines within the banking industry.

This strategic alliance brings the forensic expertise of EY’s Fraud Investigation and Dispute Services (FIDS) practice supplementing the cross-channel/cross-product fraud management solutions of CustomerXPs ‘Clari5 Enterprise Fraud Management’ to deliver optimum solutions to clients.

Rivi Varghese, founder and CEO of CustomerXPs, said, “Banks, unlike other industries, have access to much richer collective intelligence about customers, but unfortunately these are hidden in separate silos – and used by legacy silo based fraud solutions. We are happy to see that leading banks are now going away from this legacy silo based approach and subscribing to our real-time cross-channel approach to enterprise fraud management. Today we have all the major banks across all segments as our customers. The partnership with EY is a step toward our vision of creating an extended fraud network.”

Combined capabilities of EY Fraud Investigation & Dispute Services and CustomerXPs can enable banks to:

· Gather and prioritize requirements related to Fraud Management and Anti-Money Laundering, project management services for solution implementation, define and refine scenarios and extent of business coverage

· Re-align their organization structure and refine internal processes and policies to be aligned with the enterprise level approach toward fraud management, while benchmarking the same with other global and Indian banks.

· Break the traditional approach of silo based fraud monitoring by providing real-time, actionable insights into data collected from various business systems, channels and products

· Leverage intelligent models based on neural network, time series and complex analytics to deliver insights

“Fraudsters have been exploiting the potential lack of coordinated and timely response by banks to single channel or multi-channel fraud schemes. Traditional systems and frameworks were designed to address specific fraud risks, products or delivery channels. As the need to connect these silos becomes more relevant today, a more strategic and enterprise-wide approach is needed. This is where the combination of EY FIDS knowledge and experience along with CustomerXPs’ software solution will provide our clients a unique edge over fraudsters,” said Amit Jaju, Director – Forensic Technology & Discovery Services at EY.