BANGALORE, INDIA: NaviSite, a leading provider of IT hosting, outsourcing and professional services for mid- to large-sized organizations, has been leveraging upon a proven set of technologies and extensive subject matter expertise to deliver cost-effective and flexible solutions that provide responsive and predictable levels of service for its clients’ businesses.

NaviSite has leveraged its Indian operations to provide a consolidated set of services for the small and medium businesses (SMBs), both in India and more broadly across the globe. “By combining a fabric of 16 data centers and 700 employees globally, NaviSite is able to provide the scale and expertise that SMBs truly require to run their IT infrastructure in a reliable and scalable hosted model without having to stretch their wallets,” says Sumeet Sabharwal, MD, NaviSite India.

More than 900 companies across a variety of industries rely on NaviSite to build, implement and manage their mission-critical systems and applications. NaviSite’s business model focuses on providing customers with a tangible ROI and greater value proposition compared to the option of deploying, hosting and managing enterprise applications internally. 

Elaborating on NaviSite's solutions and services for enterprises, especially for SMBs, Sabharwal says, “NaviSite-Dedicated Hosting Business focuses on providing hosting solutions to small and mid size businesses by leveraging NaviSite’s expertise in serving its Enterprise customers. The solutions offered includes powerful dedicated servers and virtual servers which are optimized for technology needs and budgets of SMBs, and could be easily configured and ordered through NaviSite’s dedicated hosting portal.”

Talking about technologies that help enterprises mange their businesses cost-effectively, Sabharwal elaborates in detail on Remote Infrastructure Management (RIM), Online Security and Cloud Computing/ Virtualization especially in the context of their implementation among SMBs.

Remote Infrastructure Management: Business objectives are always paramount and create two forces: 'the need to do more with less' and 'the need for ultimate agility as a business'. With an Outsourced Infrastructure Management model, companies are able to strike a balance between these two forces. In the process of taking on the management of the client’s infrastructure, a hosting provider like NaviSite is able to bring in the efficiencies of scale since we are delivering this service to hundreds of customers.
 
“We are also able to offer our clients improved service levels including a fully staffed 24x7 Help Desk at a cost that is 30-40 percent lower than their present cost of delivering these services. These savings come from both - a reduction in labor costs and dramatic efficiency improvements through standardization of process and implementation of industry standard infrastructure management tools. We have a proprietary infrastructure management platform developed over the last 11 years that integrates both custom monitoring tools and industry standard incident management platforms along with standard frameworks like ITIL,” he adds.

Online Security: Infrastructure management is evolving to encompass a growing number of managed devices in complex heterogeneous environments dispersed over multiple locations, he says, adding, “At the same time, limitations in IT budgets demand consolidation and more efficient use of support resources. The ability to remotely manage equipment is increasing becoming a top priority. As a result, information security becomes a major concern for most organizations.