Critical for India to turn automation

'Critical for India to turn automation'

Important to get IT optimization, says Neville Burdon, general manager, Microsoft Solutions, Datacraft Asia

Thursday, May 15, 2008

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CHENNAI, INDIA: It's not just innovation that is driving companies but the need to constantly maintain and implement technologies in an efficient manner that is gaining importance.

It is imperative for organizations to understand and assess technical milieu, business needs and standards in this economically challenging environment.

Prasad Ramasubramanian from CyberMedia News spoke to Neville Burdon, general manager, Microsoft Solutions, Datacraft Asia, a veteran in the IT optimization space, who spoke briefly of this phenomenon and how critical it is for the Indian organizations. Excerpts from the interview:

How critical is it for Indian companies to get IT optimization correct?

It is extremely important for companies in India to get their IT optimization right and I have been coming to India and have been witness to the explosive growth that we see here of the Indian companies. However, with the economy looking like it would take a bit of dip -- I feel India could have grown a lot faster if they had done the IT optimization stuff early. As they are getting so big and so messed up, I believe it is critical for India to turn its automation part.

Is it because of the hyped recession in the US?

I think there are a number of things. One, India is playing in the international markets and banks and financial institutions have to plan the world market. At this moment it is difficult for the Indian financial institutions to plan without automation. Once you get the automation part done, you get security, you get transparency and things become easier for companies.

Countries such as Japan, Australia are going in for such technologies and its coming down to South Asia with Singapore doing it and with the downturn of the economy, its going to get tough here and people would make all sorts of excuses why not to buy, why not to do things and Indians would have to be prepared for this and provide proactive service and this would only come from automation.

With cell phones becoming a critical component for transactions, do you see optimization playing an important role here too?

Yes and no! The reason I am saying this is because of the security issues that come up. It's hard enough doing transactions on a laptop or your personal computer and this despite you having the comfort of secured browsers etc. The question here is can we build such secured browsers on some of the smart phones? Potentially, yes you can do it. The thing then boils down to -- are you going to carry important data on it? What happens if you lose them?

Now automation comes into play when you lose the phone and suddenly you are required to kill the phone off. We see Microsoft coming out with a Fleet Management in its next version and even Windows Mobile would be working in that secure environment.

What according to you are the concerns for enterprises today?

See, the biggest thing that I see that most companies are concerned about is not the personal users transacting with the bank but it is how much of the enterprise data is sitting on them and how to secure that from loss. That would be driving lot of concerns amongst the enterprises.

©CyberMedia News

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